KeepKey Support Desk

Usage 12

• How does a typical transaction take place using the KeepKey?
• Do I need to install drivers in order to use my KeepKey?
• Do I need special software to use my KeepKey?
• How do I backup my KeepKey incase it is lost or stolen?
• What is the difference between my PIN, my recovery sentence, and my passphrase?

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Hardware Issues 2

• KeepKey device is not powering on
• Error Message: USB Device Not Recognized

Software Issues 24

• How do I relabel my KeepKey device?
• How do I wipe and re-initialize my KeepKey device?
• How long can my PIN be?
• How do I enter my PIN?
• How do I choose a PIN?

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Firmware Issues 2

• How to update your firmware
• Firmware Update on brand new KeepKey without Recovery Sentence

FAQ 2

• Tax Policy
• Bitcoin Cash Update 8/29/17

Getting Started 3

• Firmware Upgrade before Initialization
• How do I use Altcoins on my KeepKey?
• Security Habits

Troubleshooting 0