KeepKey Support Desk
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How does a typical transaction take place using the KeepKey?
Do I need to install drivers in order to use my KeepKey?
Do I need special software to use my KeepKey?
How do I backup my KeepKey incase it is lost or stolen?
What is the difference between my PIN, my recovery sentence, and my passphrase?
See all 12 articles
KeepKey device is not powering on
Error Message: USB Device Not Recognized
How do I relabel my KeepKey device?
How do I wipe and re-initialize my KeepKey device?
How long can my PIN be?
How do I enter my PIN?
How do I choose a PIN?
See all 24 articles
How to update your firmware
Firmware Update on brand new KeepKey without Recovery Sentence
Bitcoin Cash Update 8/29/17
Firmware Upgrade before Initialization
How do I use Altcoins on my KeepKey?
Help Desk Software